Corporates want bank channels to be deeply integrated into their supply chain. For this, banks need the ability to provide data integration and traceability across various products and entities. Banks also need to provide agility in catering to the various formats and workflows required for the data exchange between enterprises. Data is now the new glue connecting banks to the customers' business.
Corporate customer needs vary from simple payment transactions to complex global liquidity management solutions. Banks face the challenge of providing and continuously enhancing a wide variety of products and customized services without increasing their operating and maintenance costs.
Banks need to provide simple to use solutions across various touch points including web, mobile and branch. The interaction needs to be pervasive across touch points and allow the user to carry the conversation from one context to other.